Cancellation/No-Show Policy

Why do I have a cancellation/no-show policy?

 

I understand that life has a habit of throwing up the unexpected and plans have to change.  The aim of the policy is not to penalise you unnecessarily at such times but to promote; fairness, the interests of our members, maximise the opportunities for participation and protect my income and ability to continue to provide this service.  The policy also aims to INCENTIVISE YOU to commit to your own health and fitness.  I want to see you achieve your goals, and that won’t happen if you consistently miss training sessions.  Read our full policy below for the benefit of everyone:

 

GROUP TRAINING SESSIONS

 

NON-MEMBERS

  • If you cancel a session, with more than 24hrs notice, you will be offered a refund (less an admin fee) or a credit towards a future session.

  • If you cancel with less than 24hrs notice no refund will be made and you will be offered a credit towards a future session.

  • No-shows will not be refunded and no credit will be offered.

  • If I cancel a session you will be offered a full refund or a credit towards a future session.

 

MEMBERS

  • For sessions that do not reach full capacity you can cancel at any time without penalty.

  • For sessions that are fully booked, and for cancellations made with less than 24hrs notice, you will receive a Penalty Notification.

  • No-shows will receive a Penalty Notification.

  • Receiving 3 Penalty Notifications over a 30 day period will result in you losing session booking rights for the following 14 days.

  • If I cancel a session all members booked into that session will receive a Cancellation Credit.  Each Credit is worth £3 and is valid for 1 year from the date of issue.  Credits can be redeemed against alternative Services or in SHOPRUN3SIXTY. 

  • Exceptions to this are cancellations I make due to; meeting COVID-19 guidelines or adverse weather conditions that are deemed unsafe to participants.

 

PT, 3SIXTY, CONSULTATION & LACTATE TESTING SESSIONS

  • If you cancel a session, with more than 24hrs notice, you will be offered a refund (less an admin fee) or a credit towards a future session.

  • If you cancel a session, with less than 24hrs notice, you may ask for a one-time cancellation waiver and will be offered a refund (less an admin fee) or a credit towards a future session.  Use it wisely!

  • Any subsequent cancellations made by you with less than 24hrs notice will not be refunded and no credit will be offered, unless another booking is taken to fill that time slot.  In this instance, I will use the time scheduled for your cancelled session to research and work on your fitness programme.

  • If I have to cancel a session with less than 24hrs notice, you will receive a full refund and a rescheduled session for free (it must be booked within 7 days of the original session or will be forfeited)

  • If I cancel with more than 24hrs notice, the scheduled session will be rearranged within 7 days to ensure consistency and progress in your training.  You will not be entitled to a refund or free session.

  • No-shows will not be refunded and no credit will be offered.